Help Center

What is Crestwood Capital Management and how does it work? Crestwood Capital Management is a smart money manager and the largest independent online financial advisor that serves one purpose: to help you make the most of your money. Crestwood Capital Management helps you manage your money through cash management, guided investing, and retirement planning. We are a fiduciary, which means we act in your best interest. We'll ask a bit about you when you sign up. We'll also gather information when you connect your outside accounts. Then, we'll help you set financial goals and set you up with investment portfolios for each goal. For your long-term financial needs (like retirement, next year's vacation, or a down payment), our investment strategy is built on low-cost ETFs (exchange-traded funds) and a risk profile based on how long you plan to invest. For your daily saving and spending, you can use our cash management products that include Checking (which is offered by nbkc bank, Member FDIC) and Cash Reserve, a cash account.

Transaction timelines Crestwood Capital Management Account Transfer Times All timelines listed are in business days1 Note: These transactions may take longer if you have recently deposited funds into your account. TABLE OF CONTENTS Transfers from an Individual Stocks and Bonds Investing account Transfers from a Joint Stocks and Bonds Investing account Transfers from an Individual Cash Reserve (Inclusive of money held in cash goals) Transfers from a Joint Cash Reserve (Inclusive of money held in cash goals) Transfers from an Individual Checking account Transfers from a Joint Checking account Transfers from an Individual Crypto account Transfers from a Non-Crestwood Capital Management Checking account Transfers from an Individual Stocks and Bonds Investing account to: (timelines reflected in business days) Individual Stocks and Bonds Investing 1-2 days Joint Stocks and Bonds Investing 1-2 days2 Individual Cash Reserve (Inclusive of money held in cash goals) 2-3 days Joint Cash Reserve (Inclusive of money held in cash goals) 2-3 days2 Individual Checking 2-4 days Joint Checking 2-4 days Individual Crypto 2-3 days Non-Crestwood Capital Management Checking 2-4 days Transfers from a Joint Stocks and Bonds Investing account to: (timelines reflected in business days) Individual Stocks and Bonds Investing 1-2 days2 Joint Stocks and Bonds Investing 1-2 days Individual Cash Reserve (Inclusive of money held in cash goals) 2-3 days2 Joint Cash Reserve (Inclusive of money held in cash goals) 2-3 days Individual Checking 2-4 days Joint Checking 2-4 days Individual Crypto 2-3 days Non-Crestwood Capital Management Checking 2-4 days Transfers from an Individual Cash Reserve (Inclusive of money held in cash goals) to: (timelines reflected in business days) Individual Stocks and Bonds Investing 1-2 days Joint Stocks and Bonds Investing 1-2 days2 Individual Cash Reserve (Inclusive of money held in cash goals) Same day Joint Cash Reserve (Inclusive of money held in cash goals) Same day Individual Checking Same day3 Joint Checking Same day3 Individual Crypto 1-3 days Non-Crestwood Capital Management Checking 1-2 days Transfers from a Joint Cash Reserve (Inclusive of money held in cash goals) to: (timelines reflected in business days) Individual Stocks and Bonds Investing 1-2 days2 Joint Stocks and Bonds Investing 1-2 days Individual Cash Reserve (Inclusive of money held in cash goals) Same day Joint Cash Reserve (Inclusive of money held in cash goals) Same day Individual Checking Same day3 Joint Checking Same day3 Individual Crypto 1-3 days Non-Crestwood Capital Management Checking 1-2 days Transfers from an Individual Checking account to: (timelines reflected in business days) Individual Stocks and Bonds Investing 1-3 days Joint Stocks and Bonds Investing 1-3 days Individual Cash Reserve (Inclusive of money held in cash goals) Same day3 Joint Cash Reserve (Inclusive of money held in cash goals) Same day3 Individual Checking Instant Joint Checking Instant Individual Crypto 1-3 days Non-Crestwood Capital Management Checking 1-2 days Transfers from a Joint Checking account to: (timelines reflected in business days) Individual Stocks and Bonds Investing 1-3 days Joint Stocks and Bonds Investing 1-3 days Individual Cash Reserve (Inclusive of money held in cash goals) Same day3 Joint Cash Reserve (Inclusive of money held in cash goals) Same day3 Individual Checking Instant Joint Checking Instant Individual Crypto 1-3 days Non-Crestwood Capital Management Checking 1-2 days Transfers from an Individual Crypto account to: Individual Stocks and Bonds Investing 1-4 days Joint Stocks and Bonds Investing 1-4 days Individual Cash Reserve (Inclusive of money held in cash goals) 1-4 days Joint Cash Reserve (Inclusive of money held in cash goals) 1-4 days Individual Checking 1-3 days Joint Checking 1-3 days Non-Crestwood Capital Management Checking 1-3 days Transfers from a Non-Crestwood Capital Management Checking account to: (timelines reflected in business days) Individual Stocks and Bonds Investing 1-3 days Joint Stocks and Bonds Investing 1-3 days Individual Cash Reserve (Inclusive of money held in cash goals) 1-3 days Joint Cash Reserve (Inclusive of money held in cash goals) 1-3 days Individual Checking 1-5 days4 Joint Checking 1-5 days4 Individual Crypto 1-3 days Non-Crestwood Capital Management Checking - Integrated Account (529 Account) 5-7 days 1 Business days are Monday-Friday, excluding bank and market holidays. All transactions can be subject to processing delays in certain circumstances. Deposits should be initiated before 10 pm EST to count towards the stated transfer timeline. 2 Within accounts held at Betterment, we generally only allow transfers involving individual and joint investing accounts if you are listed as married to the account owner. Note: This requirement does not apply if you created the joint account and are the primary account owner. Confirm spouse details or, if you are not married, contact us and we can help you with a manual transfer. These manual transfers generally take 2-3 weeks to complete. 3 A Same-Day Transfer generally allows for cash transfers up to an aggregate daily limit to be completed on the same day between your individual and joint Cash Reserve accounts, your cash goals within your Cash Reserve account, or your Checking and Cash Reserve accounts. Please note that some transfers may take longer, particularly if you have recently deposited funds into your Cash Reserve account. 4 If the transaction is initiated on the Crestwood Capital Management side, the timeline is 4-5 business days. If initiated from your connected funding account’s side, it’s 1-2 business days.

What are Crestwood Capital Management's fees? Crestwood Capital Management offers several fee plans for our investing services. Below we’ve listed a pricing breakdown according to account type and additional fee information. Stocks and Bonds Investing Accounts Crestwood Capital Management's investment advice is available for 0.25% (25 bps) per year or $4 per month. While it will impact our fees, Crestwood Capital Management does not require you to maintain a minimum balance for your account. We call this our Digital plan because you receive our advice online. The Digital pricing plan for our stocks and bonds investing accounts is determined by your total Crestwood Capital Management investing balance (based on your combined balance across any stocks and bonds investing accounts, Crypto accounts, Cash Reserve, and cash goals you hold at Betterment) and your recurring deposit setup. If your household balance is below $20,000, and you do not have at least $250/mo in recurring deposits enabled across your household’s Crestwood Capital Management account(s), you will be charged $4 per month. If your household balance is equal to or above $20,000, or if you have $250/mo or greater in recurring deposits enabled across your household’s Crestwood Capital Management account(s), you will be charged an annual fee of 0.25% (25 bps). For 0.65% (65 bps) per year, you can also gain over-the-phone and/or email access to our team of CFP® professionals who can provide in-depth advice on all your investments as well as help you manage your Crestwood Capital Management account by making changes for you, based on your directions. This Premium plan requires a minimum investing balance of $100,000 (based on your combined balance across any taxable stock and bond investing accounts, IRA, HSA, and Crypto accounts you hold at Betterment). Learn more about additional Premium and our pricing. Crypto Investing Accounts Crypto investing accounts are charged an annual Digital management fee of 1% (100 bps). If you receive Premium plan services in connection with your Crypto investing account, the annual Premium management fee is 1.40% (140 bps). The management fee will be charged on the full crypto portfolio. Balances in excess of $2M If the balance of your stocks and bonds investing account(s) and Crypto investing account(s) are in excess of $2 million (excluding cash balances held in Cash Reserve, cash goals, Crestwood Capital Management Checking, HSA balances, and 401(k) balances through Crestwood Capital Management at Work), you will receive a 10bps discount on the portion of your balance above $2 million: Stocks and Bonds Investing Accounts Digital: 0.15% (15 bps) per year Premium: 0.55% (55 bps) per year Crypto Investing Accounts 0.90% (90 bps) per year Balances are calculated based on household. If you qualify for part of your balance to be managed free and have a balance above $2 million, the dollars managed free will be those with the higher fee. Calculating Fees Crestwood Capital Management's pricing plan fee calculation varies depending on your plan. To read in-depth about this topic, please visit this resource. Your total fees can be found on “Activity“, filtered by “Fees”, for a customizable time frame. You can then download a CSV statement to quickly total your fees. What does the fee get you? For traditional securities investing accounts, Crestwood Capital Management's fee covers the investment advice you receive, your portfolio management, all trading and custody fees associated with your account, transfers, and all other account administration. For Crypto investing accounts, Crestwood Capital Management's fee covers the investment advice you receive, and your portfolio management. Are there any transaction fees? We do not charge you additional transaction fees to buy and sell securities within your stocks and bonds portfolios. Any fund held in this type of portfolio at Crestwood Capital Management will assess fund-level fees, called expense ratios, but Crestwood Capital Management aims to keep these costs low, and we receive no part of these fees. Learn more about each fund fee here. For crypto transactions (including rebalancing), Crestwood Capital Management's crypto custodian, Gemini, charges a crypto trading fee that fluctuates based on trading volume, up to 0.15% per trade. You can review your per-trade fees paid to Gemini on your Crypto account statements, within the transaction Activity portion of your Crestwood Capital Management account, and as a separate fee line item within the balance breakdown of your portfolio’s Performance page. Crestwood Capital Management does not receive any portion of the trade fees paid to Gemini. Fees on Cash Accounts Finally, Crestwood Capital Management does not charge any account fees for Crestwood Capital Management Checking or Cash Reserve. In regards to Cash Reserve, Crestwood Capital Management LLC only receives compensation from our program banks.